buy from Germany

How to buy items from Germany?

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If an onlinestore does not ship to your country - you can manage it with your own adress! Here is how it works:

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• Sign Up: Visit the mailboxde.com website and register for an account. Upon registration, you receive a personal German address which you can use as a shipping address for your purchases in Germany. This address is provided free of charge to forward packages up to 30 kg from EU countries to your home country.

• Order Items: Use the German address you've been given for your online shopping in Germany. Many German retailers only ship within Germany, which makes this address particularly useful. Make sure to include your mailbox number in the shipping address so that mailboxde.com can correctly match and forward your parcel.

• Notification and Storage: Once your package arrives at mailboxde.com, you'll be notified via email. You can then choose whether to have the package forwarded immediately or stored temporarily. Storage time and conditions might vary depending on the service plan you've chosen.
• Choosing a Shipping Carrier: mailboxde.com offers various shipping options that differ in cost and delivery time. You can opt for the most cost-effective shipping method that suits your needs. The cost of shipping depends on the weight, size of the package, and the destination country.

• Customs Handling: For shipments outside the EU, customs and duty fees must be considered. mailboxde.com assists with customs clearance by providing the necessary documentation (customs declaration), but the final customs and duty costs in the destination country are your responsibility.

• Restrictions: There are certain items that mailboxde.com cannot forward, such as hazardous materials, extremely heavy or fragile items. Ensure you check the list of prohibited items before making a purchase.

• Customer Support: If you encounter any issues or have questions, mailboxde.com provides customer support. This can be especially helpful when dealing with package tracking issues or when deciding on shipping options.

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